Regulations

TERMS AND CONDITIONS OF WWW.PUSHPUSHGO.PL SERVICE

§ 1. GENERAL PROVISIONS

1.      These Terms and Conditions (hereinafter: "Terms and Conditions") define the rules for using the internet service available at www.pushpushgo.pl ("Service"), owned and operated by PushPushGo sp. z o.o. with its registered office in Krakow, entered into the Register of Entrepreneurs of the National Court Register under KRS number: 0000688693, NIP: 6751601766, REGON: 367877285, with share capital of: 6,600.00 Polish zlotys (hereinafter: "Service Provider").

2.      The Terms and Conditions are made available free of charge via the Service in a form that allows for its acquisition, reproduction, and recording. Each User is obliged to read the Terms and Conditions before starting to use the Service. Using the Service also includes browsing its websites.

3.      Using the Service means acceptance of and commitment to comply with the rules of the Terms and Conditions.

4.      The Service is dedicated to business customers, which means that its content and Services offered through it are not dedicated to consumers.

5.      Under the terms specified in a separate agreement and upon agreed remuneration, the Service Provider provides registered users of the Service with services consisting of providing tools for creating, automating, and sending push notifications and/or other services available in the Service Provider's offer, specified in the Price List available in the Service.

§ 2. DEFINITIONS

For the purposes of these Terms and Conditions, the following terms have the following meanings:

1.      Service – the internet service available at www.pushpushgo.pl, through which the user can register and order Services offered by the Service Provider via the Service, provided under the conditions specified in a separate Agreement;

2.      Service Provider – PushPushGo sp. z o.o. with its registered office in Krakow, at the address: Aleja Generała Tadeusza Bora-Komorowskiego 25C, 31-476 Krakow, entered into the Register of Entrepreneurs of the National Court Register maintained by the District Court for Krakow-Śródmieście in Krakow, XI Commercial Division of the National Court Register under number: 0000688693, NIP: 6751601766, REGON: 367877285, with share capital of: 6,600.00 PLN

3.      User – a natural person, legal entity, or organizational unit without legal personality, using the Service and Services offered through it as a registered user, and for purposes directly related to their business or professional activity;

4.      Account – an individual administrative panel of the User available after registration and logging into the Service;

5.      Services – functionalities offered by the Service Provider via the Service and provided for a fee, under the terms specified in the Agreement;

6.      Price List – a list of fees for using the Services offered via the Service, available on the Service website in the "Price List" section;

7.      Agreement – a separate agreement for the provision of Services concluded between the Service Provider and the User, specifying the Services selected by the User and the conditions for their provision, including in particular the remuneration due to the Service Provider for providing these Services.

§ 3. CONDITIONS OF USING THE SERVICE

1.      Using the Service in terms of browsing its content is free and does not require registration – however, browsing the Service pages requires familiarization with the Terms and Conditions and absolute compliance with its provisions.

2.      Any interaction with the Service, unless it requires explicit acceptance of the Terms and Conditions (which is done by checking the appropriate "check-box" available in the Service), means acceptance of the provisions of these Terms and Conditions.

3.      Using the Services offered via the Service requires:

• creating an Account (registration),

• accepting the provisions of the Terms and Conditions,

• familiarizing with the Privacy and Cookie Policy of the Service and accepting its provisions,

• concluding an Agreement with the Service Provider.

4.      Account registration requires providing an email address, password, and other data required in the registration form.

5.      The User is obliged to provide true data during registration and update it in case of changes.

6.      The User undertakes to keep the Account password confidential and not to share it with third parties.

§ 4. SERVICES OFFERED VIA THE SERVICE

1.      The Service Provider offers via the Service push notification sending and automation Services (including web-push and mobile push), as well as other services specified and currently available in the Price List. The Services are provided within the plans offered by the Service Provider:

• Pro Plan,

• Basic Plan, and

• Enterprise Plan.

2.      The detailed scope of functionalities of the Services available under individual plans and the amount of remuneration due to the Service Provider for providing the Services covered by the plan selected by the User is specified in the Price List available on the Service website, which forms an integral part of the Agreement concluded with the Service Provider. The Service Provider reserves the right to modify the Price List based on individual arrangements with the User, made during the negotiation of the Agreement terms.

3.      Unless the Agreement concluded with the User provides otherwise, the Service Provider reserves the right to change the Price List at any time, which will be notified via the Service. Changes to the Price List do not affect the terms of agreements concluded before its change.

§ 5. RIGHTS AND OBLIGATIONS OF THE USER RELATED TO USING THE SERVICE

1.      The User undertakes to use the Service in accordance with applicable law, the provisions of the Terms and Conditions, and good practices.

2.      The User undertakes not to take actions that could disrupt the proper functioning of the Service.

3.      It is forbidden to use the Service for:

• sending unlawful, offensive content that violates the rights of third parties,

• sending unsolicited commercial information (spam),

• violating the privacy of notification recipients,

• actions violating legal provisions.

4.      In case of concluding an Agreement with the Service Provider, the provisions of the Agreement take precedence over the provisions of the Terms and Conditions. In such a case, the provisions of the Terms and Conditions apply to matters not regulated by the Agreement and relating to the Service.

§ 6. RIGHTS AND OBLIGATIONS OF THE SERVICE PROVIDER

1.      Unless the Agreement concluded with the User provides otherwise, the Service Provider undertakes to ensure the availability of the Service 24 hours a day, 7 days a week, subject to the provisions of paragraph 2 below.

2.      The Service Provider reserves the right to:

• temporarily suspend the availability of the Service in connection with maintenance or modernization of the Service, which the Service Provider will notify Users via the Service, ¹⁵

• block the User's Account in case of violation of the Terms and Conditions,

• refuse to provide Services to persons who have violated the Terms and Conditions.

3.      The Service Provider is not responsible for:

• interruptions in the functioning of the Service resulting from technical reasons,

• damages resulting from improper use of the Service by the User.

4.      The Service Provider has the right to verify the compliance of the User's actions with the Terms and Conditions and applicable law.

§ 7. PERSONAL DATA PROTECTION

1.      The administrator of personal data of Users and persons visiting the Service websites is the Service Provider.

2.      Detailed information regarding the processing and protection of personal data of Users and persons visiting the Service website is contained in the Privacy and Cookie Policy available on the Service website.

§ 8. INTELLECTUAL PROPERTY

1.      All rights to the Service, including intellectual property rights to its name, internet domain, graphic design, as well as forms, logos, and databases belong to the Service Provider.

2.      Using the Service does not mean that the User acquires any rights to the Service.

3.      It is forbidden to copy, modify, distribute, transmit, or use in any other way any content and databases made available in the Service without the prior written consent of the Service Provider.

§ 9. COMPLAINTS

1.      The User has the right to submit complaints regarding the Service and Services provided through it.

2.      Complaints should be submitted electronically to the email address: support@pushpushgo.com or in writing to the address of the Service Provider's registered office.

3.      The complaint should include:

• User data enabling contact and identification,

• description of the problem that is the basis for the complaint,

• the User's request.

4.      The Service Provider will consider the complaint within 14 days from the date of its receipt, providing the User with a response electronically to the email address indicated by the User, unless the User requests a response in writing.

§ 10. CHANGES TO THE TERMS AND CONDITIONS

1.      The Service Provider reserves the right to change these Terms and Conditions for important reasons, in particular:

• changes in law requiring adjustment of the Terms and Conditions to applicable regulations,

• changes in the scope or form of provided Services,

• changes in the functionality of the Service,

• changes in the technical conditions of providing Services offered via the Service.

2.      The Service Provider will inform Users about changes to the Terms and Conditions by publishing a new version of the Terms and Conditions in the Service and sending information to the User's email address before the date of entry into force of the new provisions of the Terms and Conditions.

3.      Changes to the Terms and Conditions come into force after 14 days from the day of notification of the changes, in the manner specified in paragraph 2 above.

4.      Using the Service after the changes come into force means their acceptance.

§ 11 FINAL PROVISIONS

1.      In matters not regulated in these Terms and Conditions, relating to the Service, the provisions of Polish law apply, in particular the Civil Code, the Act of July 18, 2002, on providing services by electronic means, the Act of July 12, 2024, Electronic Communications Law, and the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council (i.e., GDPR). In all matters relating to the conditions of providing Services, the provisions of the Agreement apply.

2.      Any disputes arising on the basis of the Terms and Conditions will be resolved amicably in the first place, and in the absence of such possibility by the court competent for the registered office of the Service Provider.

3.      If any provision of the Terms and Conditions is deemed invalid, the remaining provisions remain in force.

4.      These Terms and Conditions are effective from June 2, 2025.